Service Policy

Team Kosas is here for you. From finding your shade to getting help with an order, we want you to feel comfy every step of the way.

Get in touch

Email LetsChat@Kosas.com for help. Our team is available Monday–Friday, 9am–5pm Pacific Time. Include your order number when your question is about a purchase.

Help with your order

Please double-check your products and shipping details before checking out. Orders move quickly. If you need to request a change or cancellation, contact us within the first hour during business hours. We cannot guarantee a change or cancellation once processing has started.

Tracking and delivery

Once your order ships, you will receive a shipment notification with tracking information. Allow 24 hours for tracking updates to appear. If your package is lost or marked delivered but has not arrived, email our team so we can help.

Something arrived damaged?

Oh no! Email our team with your order details and tell us what happened so we can help.

Returns and exchanges

We want you to love your Kosas purchase. See our Return Policy for eligibility, final-sale exclusions and refund details. Purchases made through a retail partner must be handled directly by that retailer.

Product questions

Need a little guidance? Contact Us for product and shade questions. For delivery information, see our Shipping Policy.